Privacy Policy

mattydebie

Last Updated: June 19, 2025

1. Introduction

Welcome to Fit Pilot. This Privacy Policy explains how Madebit bv ("we," "us," or "our") collects, uses, shares, and protects information in connection with your use of our mobile application, Fit Pilot (the "App"), and its related services (the "Services").

Your privacy is our top priority. By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our Services to you.

a) Information You Provide Directly:

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Profile Information: You may choose to provide additional information for your profile, such as a profile picture, date of birth, and general location (city/neighborhood).
  • Goal and Progress Information: We collect the health and fitness goals you set within the App. Any data you log, such as notes, achievements, or metrics related to your goals, is also collected.
  • Communications: We collect information when you communicate with us (e.g., for customer support) or with your coach through the App's communication features.

b) Information Shared with Your Coach:

The core function of Fit Pilot is to connect you with a coach. When you connect with a coach, they will have access to your account information, profile details, and all goal and progress information you log. They may also add their own notes and feedback related to your progress ("Coach Data").

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage the Services: To create your account, connect you with a local coach, and allow your coach to set goals and monitor your progress.
  • To Improve and Personalize the App: To understand how our users interact with the App and to develop new features and offerings.
  • To Communicate With You: To send you service-related updates, security alerts, and support messages.
  • For Safety and Security: To verify accounts, prevent fraud, and enforce our terms and policies.
  • To Comply with Legal Obligations: To fulfill any legal or regulatory requirements.

4. How We Share Your Information

Your information is shared in the following ways:

  • With Your Chosen Coach: Your personal information, goals, and progress data are shared with the coach you choose to connect with to enable them to provide their coaching services.
  • With Third-Party Service Providers: We may share information with vendors who perform services on our behalf, such as cloud hosting, data analytics, and customer support tools. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.
  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good-faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • In Case of a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Legal Basis for Processing (for EEA/UK Users)

If you are in the European Economic Area (EEA), we process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Contract: We process your data to fulfill our contractual obligations to you when you sign up for our Services.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as improving our Services, provided it does not outweigh your rights and interests.

6. Your Data Rights

You have rights over your personal data. Subject to local law, these rights may include:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data.
  • Right to Restrict Processing: You can request that we limit the use of your personal data.
  • Right to Data Portability: You can request that we provide your data in a machine-readable format to you or another service.

To exercise these rights, please contact us at [email protected].

7. Data Security and Retention

We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, use, or disclosure. However, no internet-based service is 100% secure.

We retain your personal data for as long as your account is active or as needed to provide you with the Services. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Madebit bv
Kotsbosweg 13
2970 Schilde, Belgium
Email: [email protected]
Website: madebit.be